|Locations:||2418 Park Road|
|Rating:||0 out of 5 spoons|
I just need to vent for a moment. We’ve all had terrible restaurant experiences, right? The hair in the food, the rude employee, the outrageous check — there are plenty of things that can ruin an experience. I can roll with many a punch, but I want to share with you, as fellow consumers, how we were treated at Fiamma. Once you’re armed with the information, you can make the best choice about whether or not to patronize the restaurant.
Mike and I have been meaning to visit Fiamma since last year. We wanted to go during Charlotte Restaurant Week, but plans fell through. Since then, the somewhat expensive restaurant has simply never been at the top of our list. My very sweet roommate, knowing that I wanted to visit, gave me a generous sum and made a reservation for my birthday. I was beyond excited.
When Mike and I arrived at the restaurant, we were seated and given water and some absolutely delicious pesto. It was rich and drowned in flavorful olive oil. I was so excited about the meal to come, because surely, based on this tiny taste, it would be phenomenal. Well, unfortunately, we never ate another bite. Nor got drinks. Nor, apparently, even had a waitress. Let me explain.
The only morsel to pass through our lips at Fiamma: Breadsticks and Pesto
After we got our water, we were trying desperately not to fill up on the pesto, but no one seemed to be coming to take our drink order, much less our meal order. We waited. And waited. And waited. The two girls seated behind us, who were obviously in the same boat, finally flagged down a waitress and requested that someone serve them. She apologized, and we thought the oversight would be taken care of. So we waited. And waited. Plenty of employees were milling about, but apparently none of them were waiters? Perhaps they were simply restaurant props? A mirage produced by hunger? Who knows.
Finally, the host walked back and asked, sensing the problem, “Have you been waited on yet?” We told him no, relieved that the oversight would be taken care of. So we waited. And waited. And . . . you get the idea. The waitress did eventually come over, looking quite huffy (I think she was the only one waiting all those tables and, frankly, I’d be huffy too, though perhaps that doesn’t excuse it), and asked if we’d heard the specials. She quickly described them. I was about to cry out, “We know what we want! Here’s our order!” but her manner made it clear she was not our waitress and was only there to inform us. She left quickly. And no one else came!
Finally, I was feeling disappointed and Mike and I were both very annoyed. Mike walked over to the kitchen, unsure of where the waiters could be hiding, and said, “Can someone please take our order?” I hate having to press someone to serve me at a restaurant, though, because it makes me feel quite unwelcome. I collected my purse and we left. It was a struggle to find some other nice place to eat my birthday dinner with no reservation.
Everyone has their bad days, and perhaps Fiamma is en pointe all of the other 364 days of the year. My sister quite enjoyed a dinner she once ate there, and as I mentioned, they have great . . . uh . . . pesto. All I know is after my own ridiculous experience, I don’t feel comfortable giving them any spoons at all, and I won’t be giving them another chance to ruin my evening.
Okay, spill it! What’s your worst restaurant story? Whether you name names or not, tell us about a bad experience you’ve had. Or have you tried Fiamma and want to recount a similar or different experience? Share by clicking on the “Comments” link!